The Influence of Training, Management Support, and Ease of Use on User Satisfaction with Management Information Systems

A Systematic Literatur Review

Abstract

Background: Management information systems (MIS) are critical to organizational efficiency and decision-making. User satisfaction determines the sustained adoption and ultimate success of these systems. Three factors consistently emerge as potential determinants of user satisfaction: training, management support, and perceived ease of use. However, the relative contribution of each factor and their interrelationships remain incompletely characterized across organizational contexts. Methods: This systematic review followed PRISMA guidelines. Electronic databases including Semantic Scholar, PubMed, OpenAlex, arXiv, and ClinicalTrials were searched using queries combining terms for information systems, training interventions, management support, ease of use, and user satisfaction. Studies were eligible if they examined information systems or MIS in organizational settings, evaluated training and/or support interventions, and measured user satisfaction or acceptance outcomes using empirical methods. Two reviewers independently screened studies, extracted data, and assessed risk of bias. Certainty of evidence was evaluated using the GRADE approach. Results: From 320 identified records, 96 studies met inclusion criteria after deduplication and screening. The predominant theoretical framework was the Technology Acceptance Model (TAM), employed in approximately 42 studies. Ease of use emerged as the most consistent predictor of user satisfaction across studies, with moderate certainty evidence. Training showed positive associations with system acceptance (low certainty), though effect sizes varied by training modality. Management support demonstrated indirect effects on satisfaction through perceived usefulness and system acceptance (low certainty). Integration of all three factors collectively explained improved user satisfaction outcomes (low certainty). Conclusions: Ease of use is a robust predictor of MIS user satisfaction. Training and management support contribute positively but evidence certainty remains low due to study heterogeneity and predominantly cross-sectional designs. Organizations should prioritize user-centered system design while implementing structured training programs and visible leadership support for MIS implementation.