THE ROLE OF THE INFORMATION AND DOCUMENTATION MANAGEMENT OFFICER TEAM (PPID) IN PUBLIC INFORMATION GOVERNANCE AT THE ELECTION SUPERVISORY AGENCY OF NORTH SULAWESI PROVINCE

Abstract

Public information transparency constitutes a fundamental pillar of good governance. As a public body responsible for overseeing general elections, the Election Supervisory Agency (Bawaslu) is obligated to manage and disseminate public information in a transparent, accountable, and accessible manner. This study examines the multidimensional role of the Information and Documentation Management Officer Team (PPID) in public information governance at Bawaslu North Sulawesi Province, along with supporting and inhibiting factors affecting their performance. Employing a qualitative descriptive approach, data were collected through in-depth interviews with key informants (PPID Supervisor, PPID Officer, and information management staff) and analysis of official documents, including the 2025 Public Information Service Report. The findings reveal that the PPID Team performs four primary functions: (1) information management and documentation, including inventory, classification, and archiving of institutional documents; (2) public information services through offline and online channels via an integrated e-PPID portal, achieving a 77.8% request fulfillment rate with an average processing time of 1-5 working days; (3) proactive information dissemination through digital channels; and (4) internal organizational coordination through representative staff placement in each division. Enabling factors include leadership commitment, organizational support, information technology utilization (document digitization and integrated e-PPID portal), effective internal communication, and clearly defined task distribution. Inhibiting factors comprise the lack of integrated data management across a unified system, continuously growing document volume tied to election activities, and disparities in inter-unit response speed, compounded by personnel carrying dual responsibilities. The study recommends developing an integrated document management system, restructuring PPID personnel workloads, standardizing capacity across all work units, and strengthening periodic and measurable monitoring and evaluation of public information transparency implementation.