Benardia HI. ANALISIS KEPUASAN PELANGGAN STARBUCKS DI WILAYAH KELAPA GADING MENGGUNAKAN CUSTOMER SATISFACTION INDEX, IMPORTANCE PERFORMANCE ANALYSIS, DAN GAP ANALYSIS. Neraca [Internet]. 2026 Aug. 31 [cited 2026 Oct. 15];4(3):473-7. Available from: https://jurnal.kolibi.id/index.php/neraca/article/view/721