BENARDIA, Henry Issaya. ANALISIS KEPUASAN PELANGGAN STARBUCKS DI WILAYAH KELAPA GADING MENGGUNAKAN CUSTOMER SATISFACTION INDEX, IMPORTANCE PERFORMANCE ANALYSIS, DAN GAP ANALYSIS. Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi, [S. l.], v. 4, n. 3, p. 473–477, 2026. Disponível em: https://jurnal.kolibi.id/index.php/neraca/article/view/721. Acesso em: 15 oct. 2026.